Engineer, Global Estimation
Bengaluru
API International Capability Centre Private Limited
Job Summary
The Recommendations Associate (Defect Estimator) is responsible for reviewing service-generated defect and repair recommendations, preparing accurate quotations, and supporting the timely close-out of recommended works. The role ensures all estimates, recommendations, and customer communications are compliant, commercially sound, and aligned with relevant fire industry standards and Chubb requirements.
This role plays a key part in supporting customer outcomes, improving quote conversion and close-out timeliness, and contributing to operational efficiency across the ANZ business.
Key Responsibilities
Operational
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Run reports and utilise relevant software tools, including Field One, to identify handheld-derived recommended repairs and defects requiring estimation.
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Monitor reporting to ensure quotations are prepared, issued, and closed out in a timely manner, with KPIs achieved.
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Collate incoming service reports, drawings, and supporting data to enable accurate quotation development.
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Prepare accurate cost estimates using handheld-derived data and estimating tools.
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Liaise with technicians and, where required, customers to clarify the scope of works prior to quotation preparation.
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Prepare quotation letters and distribute completed quotations to customers in line with required timeframes.
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Update relevant systems, including Field One, to reflect quotation status and progress.
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Apply relevant contract labour rates and material mark-up rates when preparing estimates.
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Create and submit NAC requests for Pronto client contact detail updates as required.
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Establish and maintain working relationships with subcontractors and obtain quotations as needed for services not performed in-house, such as:
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Compartmentation
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Door repairs
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Other specialist works
Customer and Commercial
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Deliver high-quality, professional written communication to customers and internal stakeholders.
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Support customer retention and sales outcomes through timely, accurate, and commercially appropriate quotations.
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Maintain a strong customer and sales focus, with a passion for making a positive difference for customers and the business.
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Work collaboratively with internal teams to support service delivery and conversion of recommended works.
Technical and Compliance
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Ensure all recommendations, estimates, and advice provided are in accordance with relevant state and federal regulations, codes, and standards.
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Read, interpret, and apply relevant fire industry standards and technical documentation.
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Maintain up-to-date knowledge of applicable Fire Australia industry standards.
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Continually build technical knowledge and understanding of Chubb’s service and product offerings.
Continuous Improvement
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Contribute to process improvement initiatives that enhance quotation accuracy, turnaround times, customer experience, and operational performance.
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Demonstrate a continuous improvement mindset in day-to-day activities and team collaboration.
Key Performance Indicators (KPIs)
Performance in this role may be measured against:
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Timeliness of quote preparation and issue
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Quote close-out rates within required timeframes
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Accuracy and quality of defect estimations and quotations
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System update accuracy and quote status management
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Compliance with applicable regulations, standards, and internal processes
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Responsiveness to internal and external stakeholders
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Contribution to customer satisfaction and commercial outcomes
Required Skills & Qualifications
Education
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Degree in Electrical, Electronic, or Mechanical Engineering (or related technical field).
Experience
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Minimum 2 years’ experience in the Fire Industry
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Experience in estimation, quotations, service administration, or defect management environments
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Exposure to field service or operational systems such as Field One and Pronto would be advantageous
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Understanding of fire protection systems, repairs, and defect rectification processes.
Core Competencies & Soft Skills
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Advanced skills in the Microsoft Office Suite
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High-level written communication skills
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Ability to read, interpret, and apply technical standards and documentation
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Strong attention to detail and accuracy
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Ability to multitask and prioritise effectively in a fast-paced environment
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Customer and sales focused
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Strong organisational and time management skills
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Ability to build effective working relationships with internal stakeholders, customers, and subcontractors
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Continuous improvement mindset
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Ability to work independently while also contributing effectively within a team environment
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