Slide Background Image
Back to search results

Service Desk Engineer



Bengaluru


API International Capability Centre Private Limited

Position Summary

The IT Service Desk Engineer serves as the point of contact for all IT incidents and service requests across the Api Group GCC and other sites on-demand service requests. The role is responsible for providing efficient support, restoring services where possible, communicating effectively with users, and escalating unresolved issues to appropriate L2 and global support teams.

Key Responsibilities

End User Support

  • Provide support (L1.5) for Windows 10/11 end-user devices.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
  • Troubleshoot basic desktop, laptop, peripheral, and printing issues.
  • Assist users with software installations, OS Imaging and standard application troubleshooting.
  • Support mobile devices and approved mobile applications.
  • AV support

Identity & Access Management

  • Perform Active Directory user administration tasks.
  • Support Entra ID, MFA enrolment, and authentication issues.
  • Manage password resets, account unlocks, and access requests.

Network & Connectivity Support

  • Troubleshoot VPN, Wi-Fi, and network connectivity issues.
  • Resolve basic DNS, DHCP, and TCP/IP related issues.
  • Escalate complex network incidents to L2 Infrastructure support.

 

 

 

IT Service Management

  • Log, categorize, prioritize, and track incidents through ServiceNow.
  • Ensure tickets are updated with appropriate documentation and resolution notes.
  • IT asset management
  • Meet service levels and response targets.
  • Strong understanding of CMDB administration and configuration management processes.
  • Proven ability to manage CMDB-related tickets while ensuring the accuracy, consistency, and quality of configuration data.

 

Security Support

  • Perform initial security incident triage.
  • Escalate suspected security events according to established procedures.
  • Follow security and compliance guidelines during support activities.

Required Skills

Technical Skills

  • Windows 10/11
  • Microsoft 365 Administration and Support
  • Teams, Outlook, OneDrive
  • Active Directory Fundamentals
  • Entra ID and MFA Basics
  • TCP/IP, DNS, DHCP Fundamentals
  • VPN and Wireless Troubleshooting
  • ServiceNow
  • Basic Application Installation and Troubleshooting
  • Basic Endpoint Security Awareness

 

Soft Skills

  • Excellent verbal and written communication
  • Customer-focused mindset
  • Problem-solving abilities
  • Documentation skills
  • Ability to work effectively in a 24×5 support environment

 

Required Qualifications

· Bachelor of engineering or Bachelor in Computer Science, Information Technology, or related field.

Required Experience

  • 2-4 years in IT Service Desk or End User Support
  • ITIL Certification
  • Experience supporting multinational organizations

 

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

TECHNICIEN MAINTENANCE SSI
Apply now
Technicien APV extincteurs H/F SECTEUR 22
Apply now
Technicien de Maintenance Systèmes de Sécurité incendie/SSI H/F
Apply now
Field Service Engineer - Systems
Apply now
Dessinateur/Projeteur - Systèmes de sécurité incendie/SSI - H/F
Apply now
Commercial Mixte H/F - Les Ulis (91)
Apply now
Technicien APV
Apply now
Service Sales Consultant
Apply now
Technicien IT téléservices - Champagne Au Mont d'Or (69)
Apply now
Security Service Engineer
Apply now
Install Manager / Montageleiter (m/w/d)
Apply now
Call Centre Agent
Apply now
Responsable Service Maintenance des systèmes de sûreté électronique & vidéosurveillance - Villeneuve La Garenne 92
Apply now
Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Secteur 04/05/13 Nord
Apply now
Pre-Sales Engineer Security, Regio West
Apply now
Responsable SAV – Systèmes Sécurité incendie/SSI
Apply now
Technicien Maintenance Systèmes Sécurité incendie/SSI H/F H/F
Apply now
Technician
Apply now
Detail Engineer Security
Apply now
Technicien de Maintenance
Apply now
Project Manager
Apply now
Electrical Technician
Apply now
BIM Draftsmen
Apply now
Technicien de Maintenance SSI H/F - Secteur Marseille
Apply now
Technicien de Maintenance
Apply now
Technicien de Maintenance des Systèmes de Sûreté Électronique - Brest (29) & 29 Nord
Apply now
Technicien Poseur
Apply now
Commercial Sales Consultant
Apply now
Vacature: Accountmanager Fire Systems (32–40 uur), Chubb Fire & Security, Breda of Utrecht
Apply now
Project Engineer
Apply now
Commercial Sales Consultant
Apply now
Technicien Installation des systèmes de sécurité électronique - Secteur 04/05/13
Apply now
Technician Apprentice
Apply now
Fire Alarm Electrician
Apply now
TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)
Apply now
Engineer - FS D&A
Apply now
Servicetechnik Brandschutz Tirol
Apply now
Leadership Trainee
Apply now
Team Lead
Apply now
Sales - Business Development Manager
Apply now
Servicetechniker / Montagetechniker (m/w/d)
Apply now
Technician
Apply now
Technicien SSI Expert H/F
Apply now
Employee Customer Desk PFX
Apply now
Project Engineer
Apply now
Servicetechnik Brandschutz 2026
Apply now
Vacature: Procurement Category Manager CAPEX of Product Related, (32-40 uur), Regio Breda of Utrecht, Hybride werken
Apply now
Technicien(ne) de saisie – CG2C
Apply now
Technicien de Maintenance des Systèmes de Sûreté Electronique - Saint-Chamond (42)H/F
Apply now
Chargé(e) d’Etudes – Systèmes Sécurité incendie/SSI
Apply now
Senior Engineer- Global Design
Apply now
Territory Account Representative (100 %) (BE)
Apply now
Project Manager
Apply now
Business Development Manager
Apply now
Dessinateur/Projeteur H/F - SSI
Apply now
Security Advisor
Apply now
Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - PAU (64) H/F
Apply now
TECHNICIEN MISE EN SERVICE
Apply now
Service Desk Engineer
Apply now
Servicetechniker - Quereinsteiger willkommen (m/w/d)!
Apply now
Directeur Technique sûreté électronique - Villeneuve La Garenne (92)
Apply now
Commercial Sales Consultant
Apply now
Commercial Sales Consultant
Apply now
Engineer - ES Service
Apply now
Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - Blaye / Libourne / Lormont / Ambarès-et-Lagrave (33) H/F
Apply now
Commercial(e) BtoB
Apply now
Accounts Clerk
Apply now
Chargé d'affaires
Apply now
Técnico/a Sistemas PCI
Apply now
Coordinator
Apply now
Servicetechniker / Elektriker / Mechatroniker / Informationselektroniker (m/w/d)
Apply now
Regional Manager, Chubb Northern Queensland
Apply now
Ingénieur Commercial Installations Contrôle d'Accès - Alarme Intrusion - Vidéosurveillance - Montmagny (95)H/F
Apply now
Technicien de Maintenance
Apply now
TECHNICIEN MES CONFIRME SYSTEME
Apply now
Assistant administrative d'agence - Bussy Saint-Martin (77)H/F
Apply now
Dispute Resolution Specialist
Apply now
Commercial Sales Consultant
Apply now
TECHNICIEN MISE EN SERVICE SSI H/F - Secteur IDF
Apply now
Sales Rep. / Verkaufsberater (m/w/d)
Apply now
Senior Administrator
Apply now
Engineer - FS D&A
Apply now
Technicien Maintenance Systèmes Sécurité incendie/SSI H/F - Secteur 43 - 42 - 63
Apply now
Head of Sales
Apply now
Technicien de Maintenance des Systèmes de Sûreté Electronique - Secteur 69
Apply now
Project Coordinator SA
Apply now
Installatiemonteur Brandbeveiligingsinstallaties
Apply now
Teamleider Installation Electronic Security
Apply now
Planner Service PFX
Apply now
POSEUR
Apply now
Small Works Fire Engineer
Apply now
Supervisor
Apply now
Project Manager
Apply now
Key Account Manager
Apply now
Regional Service Sales Manager
Apply now
Design Engineer
Apply now
Comercial PCI
Apply now
Service Sales Consultant
Apply now
Servicemonteur Elektronische Beveiliging
Apply now
Engineer - ES Service
Apply now
Project Engineer (High Security)
Apply now
Técnico/a instalaciones
Apply now
Process Associates
Apply now
Innendienst - Customer Support
Apply now
Technicien de Maintenance
Apply now
Inside Sales Representative PFX
Apply now
Ausbildung zum Informationselektroniker (m/w/d)
Apply now
Servicetechniker / Montagetechniker (m/w/d)
Apply now
Technical Design Engineer
Apply now
Servicetechniker / Elektriker (m/w/d)
Apply now
POSEUR Incendie H/F
Apply now
Security Service Engineer
Apply now
Employee Customer Desk Fire Systems
Apply now
POSEUR Incendie H/F
Apply now
Project Engineer
Apply now
Territory Account Representative (100 %) (ZH)
Apply now
Electrical Technician
Apply now
Assistante administrative d'agence - Guyancourt 78
Apply now
Technicien de maintenance SSI - Bordeaux
Apply now
Fire Operations Manager
Apply now
Business Development manager
Apply now
Technicien Installation des Systèmes de Sûreté Electronique - Chalon-sur-Saône H/F
Apply now
Field Service Engineer - Systems
Apply now
Técnico/a Sistemas PCI
Apply now
Responsable Réalisation – Systèmes de sécurité incendie H/F
Apply now
Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)
Apply now
Technicien Mise en Service SSI - Agence Nantes Secteur 85
Apply now
Reporting Controller
Apply now
Small Works Security Service Engineer
Apply now
Sales Account Manager - Chubb Security Monitoring Centre (CSMC)
Apply now
Engineer
Apply now
Fire Service Engineer
Apply now
Portable Technician
Apply now
Estimator
Apply now
Small Works Engineer - Security
Apply now
Technicien Maintenance Système
Apply now
Vacature: New Business Development Manager Fire Systems (32–40 uur), Chubb Fire & Security, Breda of Utrecht
Apply now
Ausbildung zum Informationselektroniker (m/w/d)
Apply now
Technicien de Maintenance des Systèmes de Sûreté Electronique -Secteur 75 est - 93 Sud - 94 est H/F
Apply now
Fire Service Engineer
Apply now
Technicien Maintenance Système
Apply now
Technico-Commercial Installations Contrôle d'Accès - Alarme Intrusion - Vidéoprotection - Compiègne (60) / Montmagny (95)
Apply now
Security Command Centre Operator
Apply now
Técnico/a Sistemas PCI
Apply now
Sourcing Specialist (Talent Acquisition)
Apply now
Ausbildung zum Informationselektroniker (m/w/d)
Apply now
Technicien Poseur H/F
Apply now
Customer Account Coordinator
Apply now
Security Advisor
Apply now
Técnico/a Sistemas PCI
Apply now
Technicien de Maintenance des Systèmes de Sûreté Electronique - Secteur 75 Est / 93 Sud / 94 Est H/F H/F
Apply now
Security Service Engineer
Apply now
TECHNICIEN POSEUR H/F
Apply now
Chef d’équipe installations alarmes, contrôle d'accès, vidéosurveillance - Aix En Provence (13) H/F
Apply now
Technicien Maintenance Systèmes Sécurité incendie H/F
Apply now
Servicetechniker / Montagetechniker (m/w/d)
Apply now
Commercial Mixte H/F - Les Ulis (91)
Apply now
Service Technician
Apply now
Service Technician
Apply now
Technicien de Mise en Service SSI H/F- Secteur 85
Apply now
Servicemonteur Blusmiddelen en Noodverlichting
Apply now
Service Coördinator Security
Apply now
Ingénieur Commercial Installations de de sûreté électronique & vidéosurveillance - Orléans (45) H/F
Apply now
Vacature: Pre-Sales Engineer Fire Systems (32–40 uur), Chubb Fire & Security, Breda of Utrecht
Apply now
Security Service Engineer
Apply now
Commercial Sales Consultant
Apply now