Analyst/Senior Analyst-People Services
Bengaluru
API International Capability Centre Private Limited
Role Overview
The role is accountable for the administration, advisory and delivery of employee centric HR services to Chubb employees through GCC People Services team within India. Acting as the subject matter expert and 1st point of contact for all customers, including employees, managers, business Unit HR as well as external bodies.
• Directly Reporting into the Senior Manager, People Services, you will work proactively within the Chubb HR team to support the HR team in its daily operations. This includes administrative tasks, recruitment assistance, employee onboarding & hire to retire life cycle transactions/activities, and assisting with various HR processes/reports
• You will provide administrative and logistical support to HR, Finance, Payroll and other functions.
Roles & Responsibilities:
The People Operations Analyst/Specialist will be responsible for providing high-quality, accurate, and timely support to the UK COE & HR Services team. This role will serve as a key point of contact for employee and manager queries, support HR transactions, and assist with the execution of end-to-end HR processes aligned with UK employment regulations and business practices.
• Act as the primary point of contact for HR-related queries from UK employees, HRBPs, managers & stakeholders via ticketing system, email, chat or calls for all process queries, along with escalating and taking ownership & accountability to ensure any requests or escalated queries are resolved in a timely manner, and a satisfactory outcome is reached
• Provide a customer centric HR advisory, administrative and query or case management service to all employees within the country/region, ensuring all your assigned SLAs/KPIs within HRSS (via ServiceNow, email) are consistently met.
• Perform transactions in HR systems (e.g., Workday) for areas such as onboarding, employee data changes, offboarding, compensation updates, and leave management.
• Support the administration of UK-specific HR programs including employee data changes/corrections, benefits, payroll coordination, and statutory documentation.
• Accurately follow HR processes and procedures, including but not exclusive to security screening, offers of employment, change in employment status and terminations.
• Ensure data accuracy and compliance with GDPR and UK employment legislation.
• Assist with the generation of standard HR letters, reports, and documentation required by the business or for compliance purposes.
• Collaborate with Payroll, Talent Acquisition, Learning, and other teams to ensure smooth delivery of employee lifecycle services.
• Escalate complex or policy-related cases to appropriate COE HR partners.
• Maintain up-to-date knowledge of UK HR policies, Create & maintain up-to-date process documentation SOP’s, Process Maps and support process improvement initiatives.
• Support your people services colleagues, ensuring knowledge and best practice is shared between the team, and cross-skilling is achieved where possible
• Be a source of expert knowledge for all relevant people services processes within APAC (Australia, New Zealand, Hong Kong, China, Macau, Singapore and India)
• Play a vital role in the Global People Services journey and where required, be willing to become involved in global activities/projects
• Work collaboratively with the regional (APAC) People Services colleagues and leadership team (including the country CoE Tier 2 Teams) to ensure that our customer queries are resolved in a timely and professional manner
• Identify and recommend opportunities for service enhancements or potential activities to bring into the People Services function within the scope to continue to maximize value to the business
• Understand and be compliant with the corporate and local country data protection and confidentiality policies across the full region
• Represent the People Services function on relevant internal meetings, work groups etc as requested
• Manage and maintain accurate employee and HR records (electronic & paper based), in line with Data Protection legislation
• Support the People Services Senior Manager in ensuring that all work-related instructions, processes and standard operating procedures are kept up-to date, and reviewed timely within the People Services function
• Represent the company by giving a favorable impression of the brand by always acting with integrity, ethics and honesty
• Perform any other duties deemed reasonable and necessary by the business and People Services. To carry out and undertake any relevant training deemed necessary.
• Ensure adherence to all Company Policies and Procedures.
• Be fully conversant and compliant with all Environmental Health and Safety procedures.
• Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
• Complete quarterly ethics module as advised by ECO.
Years of experience
• 4 to 5 years of experience in UK&I countries end to end people services processes.
Shift Timings:
UK time zone
Educational Qualification
• Bachelor’s degree required
Required Skill Set:
Mandatory
• Familiarity with UK HR practices, employment laws, or experience supporting UK geography is highly preferred.
• Proficient in using HR systems (e.g., Workday, SAP, ServiceNow, telephony (8×8), electronic document management systems – Mydocs/Docusign) along with competence in usage of Excel, Word, Outlook, Teams Internet and Intranet.
• Prior experience in a Global Capability Center (GCC) or multinational HR services team.
• Strong attention to detail and ability to manage data confidentiality.
• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, service-oriented environment with a people-first mindset.
• An expert knowledge of processes, procedures, and company policies, relevant to the role
• High degree of integrity and confidentiality
• Strong interpersonal and communication skills (both verbal and written in English)
• Duties may require periodic non-standard hours to support peopleservices production (UK Shift)
• Experience handling UK-specific HR documents (e.g., P45, employment contracts, right-to-work checks), understanding of SOX and GDPR.
Chubb Competencies
Place a ‘X’ in the box if the characteristic is Essential
Place a ‘X’ in the box if the characteristic is Desirable
Adaptability
X
Analytical Thinking
X
Business Innovation
Business Judgement
Communication Skills
X
Customer Focus
X
Developing Talent
Focus On Results
X
Forward Thinking
Listening
X
Strategic Leadership
Teamwork
X
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