{"id":8208,"date":"2025-10-28T09:23:10","date_gmt":"2025-10-28T09:23:10","guid":{"rendered":"https:\/\/stagingcareers.chubbfs.com\/job-postings\/chef-fe-de-projet-experience-client-digitale-jr40003156-6\/"},"modified":"2025-10-28T09:23:10","modified_gmt":"2025-10-28T09:23:10","slug":"chef-fe-de-projet-experience-client-digitale-jr40003156-6","status":"publish","type":"job_posting","link":"https:\/\/stagingcareers.chubbfs.com\/fr-fr\/job-postings\/chef-fe-de-projet-experience-client-digitale-jr40003156-6\/","title":{"rendered":"Chef.fe de projet Exp\u00e9rience Client Digitale \u2013 JR40003156"},"content":{"rendered":"<p>Rejoignez <b>Chubb Fire and Security France<\/b>, une entreprise de 4000 collaborateurs en France appartenant au groupe APi international, o\u00f9 l\u2019innovation, la collaboration et le leadership sont les valeurs qui guident nos projets.<\/p>\n<\/p>\n<p>Nous veillons chaque jour \u00e0 la s\u00e9curit\u00e9 incendie et intrusion des biens et des personnes chez nos 200 000 clients, principalement B to B.\u00a0<\/p>\n<\/p>\n<p><b>Au p\u00f4le Relation et exp\u00e9rience clien<\/b>t, notre mission est de comprendre les attentes, exprim\u00e9es ou non, de nos clients pour proposer des parcours qui nous diff\u00e9rencient, et contribuer ainsi \u00e0 attirer des prospects et fid\u00e9liser nos clients.<\/p>\n<\/p>\n<p><b>Notre mantra<\/b>\u00a0: mettre nos clients au c\u0153ur de toutes nos d\u00e9cisions\u00a0! Notre approche\u00a0: le collaboratif, le test &amp; learn, le mode projet et l\u2019empathie.<\/p>\n<\/p>\n<p><b>&#x1f680; Votre mission<\/b><\/p>\n<\/p>\n<p>En tant que Chef de projet Exp\u00e9rience Client, vous serez responsable de l\u2019am\u00e9lioration des parcours digitaux et physiques client, en collaboration avec les \u00e9quipes IT &amp; marketing, les op\u00e9rations des Business Units et les \u00e9quipes de d\u00e9veloppement du groupe APi international.<\/p>\n<\/p>\n<p>Ici, vos id\u00e9es comptent. Vous serez moteur de la transformation et de l\u2019innovation\u00a0: sur certains projets en lead, sur d\u2019autres en support d\u2019\u00e9quipes transverses.<\/p>\n<p>Vous porterez vos projets aupr\u00e8s du Comit\u00e9 client, et serez en lien avec des prestataires externes suivant les projets.<\/p>\n<\/p>\n<p><b>&#x1f3af; Vos responsabilit\u00e9s principales<\/b><\/p>\n<\/p>\n<p><b>1. D\u00e9velopper et am\u00e9liorer notre Portail Client <\/b><\/p>\n<\/p>\n<p>Faire du portail un outil d\u2019autonomie et un point de contact privil\u00e9gi\u00e9 pour fid\u00e9liser nos clients.<\/p>\n<ul>\n<li>Piloter le cadrage, le suivi des d\u00e9veloppements, les tests et l\u2019optimisation continue.<\/li>\n<\/ul>\n<ul>\n<li>Animer la co-construction avec les m\u00e9tiers et les clients.<\/li>\n<\/ul>\n<ul>\n<li>Assurer la s\u00e9curit\u00e9 (cyber), la conformit\u00e9 (RGPD) et la qualit\u00e9 de l\u2019exp\u00e9rience livr\u00e9e.<\/li>\n<\/ul>\n<ul>\n<li>Promouvoir l\u2019usage du portail et mesurer son impact via des KPIs (trafic, usage, satisfaction\u2026).<\/li>\n<\/ul>\n<\/p>\n<p><b>2. Mener des projets d\u2019exp\u00e9rience client transverses<\/b><\/p>\n<ul>\n<li>Identifier et mettre en \u0153uvre des solutions pour des parcours plus fluides et attractifs. Par exemple sur le parcours d\u2019onboarding client ou l\u2019am\u00e9lioration de notre joignabilit\u00e9.<\/li>\n<\/ul>\n<ul>\n<li>R\u00e9aliser une veille active (digital, selfcare, UX, innovation).<\/li>\n<\/ul>\n<ul>\n<li>Animer des ateliers pluridisciplinaires pour identifier les irritants et co-cr\u00e9er des solutions.<\/li>\n<\/ul>\n<ul>\n<li>Int\u00e9grer la voix du client \u00e0 toutes les \u00e9tapes (interviews, avis, enqu\u00eates, NPS\u2026) et traduire ces insights en actions concr\u00e8tes.<\/li>\n<\/ul>\n<\/p>\n<p><b>3. Accompagner les autres projets de l\u2019entreprise<\/b><\/p>\n<ul>\n<li>Apporter votre expertise \u201cexp\u00e9rience client\u201d aux projets men\u00e9s par d\u2019autres directions (IT, marketing, op\u00e9rations).<\/li>\n<\/ul>\n<ul>\n<li>Veiller \u00e0 la prise en compte des besoins clients d\u00e8s le cadrage jusqu\u2019aux tests.<\/li>\n<\/ul>\n<\/p>\n<p><b>&#x1f9e0; Votre profil<\/b><\/p>\n<ul>\n<li>Bac&#43;5 (commerce, design, ing\u00e9nierie\u2026) avec sp\u00e9cialisation en digital ou UX.<\/li>\n<\/ul>\n<ul>\n<li>Exp\u00e9rience confirm\u00e9e en gestion de projet digital ou exp\u00e9rience client.<\/li>\n<\/ul>\n<ul>\n<li>Ma\u00eetrise des m\u00e9thodes centr\u00e9es utilisateur (Design Thinking, UX, Agile).<\/li>\n<\/ul>\n<ul>\n<li>Aisance dans l\u2019animation d\u2019ateliers collaboratifs et pluridisciplinaires.<\/li>\n<\/ul>\n<ul>\n<li>Excellentes capacit\u00e9s d\u2019analyse, de communication et de coordination.<\/li>\n<\/ul>\n<ul>\n<li>Diplomatie et p\u00e9dagogie pour embarquer sans lien hi\u00e9rarchique.<\/li>\n<\/ul>\n<ul>\n<li>Anglais professionnel.<\/li>\n<\/ul>\n<p><b>&#x1f91d; Pourquoi nous rejoindre ?<\/b><\/p>\n<ul>\n<li>Un r\u00f4le cl\u00e9 dans la transformation de l\u2019exp\u00e9rience client dans un secteur essentiel : vos projets am\u00e9lioreront directement la vie de nos clients.<\/li>\n<\/ul>\n<ul>\n<li>Un environnement collaboratif et favorisant la prise d\u2019initiative.<\/li>\n<\/ul>\n<ul>\n<li>Un parcours d\u2019int\u00e9gration.<\/li>\n<\/ul>\n<ul>\n<li>Du t\u00e9l\u00e9travail 2 jours \/ semaine, participation, mutuelle d\u2019entreprise, RTT<\/li>\n<\/ul>\n<p><b>Conditions du poste <\/b><\/p>\n<\/p>\n<p>CDI, statut cadre<\/p>\n<\/p>\n<p>R\u00e9mun\u00e9ration fixe &#43; participation aux b\u00e9n\u00e9fices<\/p>\n<\/p>\n<p>RTT, Mutuelle, pr\u00e9voyance<\/p>\n","protected":false},"featured_media":7798,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[9],"class_list":["post-8208","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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