Associate Consultant – JR40005527 - Chubb Careers

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Associate Consultant

Bengaluru

API International Capability Centre Private Limited

Key Responsibilities:
•
Provide production support expertise for Oracle CPQ Cloud, resolving incidents and service requests in accordance with support SLAs.
•
Investigate and resolve functional issues related to pricing rules, product configuration, quote templates, and approvals.
•
Manage and support pricing rules, product models, attributes, constraint rules, and term sets.
•
Configure CPQ components including BMQL, BML scripts, Commerce, Configuration, and Document Engine
•
Support approval workflows, negotiation workflows, and pricing approvals within CPQ.
•
Assist with patching, configuration changes, and releases in non-production and production environments.
•
Maintain support documentation, knowledge base articles, and runbooks for recurring issues and resolutions.
Required Skills & Experience:
•
2–4 years of hands-on experience with Oracle CPQ Cloud in a production support / operational role.
•
Experience in root cause analysis, troubleshooting, and issue resolution in a live SaaS environment.
•
Familiarity with CPQ administration tasks (users, roles, access controls, business objects).
•
Understanding of integration patterns between CPQ and ERP/CRM systems (e.g., through Web Services/REST).
•
Strong functional knowledge of pricing, product configuration, rules engine, templates, and workflows.
•
Must have technical hands-on development activities related to Configuration, Commerce, Document Designer, Workflow Approvals, Email Templates, Steps, BML, Commerce and Configuration Layout Design
•
Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA)
•
Experience in raising Technical service requests with Oracle and taking the issue to closure
Preferred Qualifications:
•
Experience with SLA-based support models or managed services.
•
Exposure to end-to-end implementations.

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